Dispute Resolution
ALTERNATIVE CONSUMER DISPUTE RESOLUTION
In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity, under the terms of Law no. 144/2015, of September 8.
The updated list of alternative consumer dispute resolution entities available in Portugal can be consulted on the Consumer Portal:
The consumer can also use the European Online Dispute Resolution (ODR) Platform, intended for the resolution of disputes related to online purchases:
https://ec.europa.eu/consumers/odr
Competent alternative consumer dispute resolution entity:
Lisbon Consumer Conflict Arbitration Centre
https://www.centroarbitragemlisboa.pt
GRINE prioritizes the amicable resolution of any conflicts with its clients, always seeking a quick and fair solution for both parties.
Operator identification:
GRINE
Holder: Grinuy Escalda
Tax Identification Number: 207570698